There are a few reasons why you may have difficulty booking a load on the NEXT app:
- Your NEXT Driver/Dispatcher account is not approved
- Another Driver booked the load before you, while you were viewing the load
- You already have another load booked during the same scheduled load transit time
- You do not have enough insurance coverage to cover the cost of the freight
- Your insurance will expire before load pickup date
- Your insurance will expire during scheduled load transit time
- You do not qualify to book a Drayage Relay load
- Shipment was canceled while you were viewing or attempting to book the load
- You are out of cellphone reception range
If you are unable to book a load for any other reason than what is listed above, or if you feel as though you are unable to book a load due to an error, please contact support through Live Chat.